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Privacy Policy

Effective Date: May 5th, 2025

At Train with Care, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website trainwithcare.com or engage with our personal training services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: When you book sessions, sign up for packages, or contact us, we may collect personal information such as:

    • Name

    • Email address

    • Phone number

    • Payment details (processed securely through our payment processors)

    • Emergency contact information (if provided)

  • Health and Fitness Information: As part of your personal training, we may collect health-related data to tailor your fitness programs, such as:

    • Physical activity levels

    • Medical history (only if you voluntarily provide it)

    • Fitness goals and preferences

  • Website Usage Data: We may automatically collect certain information about your visit to our website, including:

    • IP address

    • Browser type and version

    • Pages visited

    • Time spent on our website

    • Referring website URLs

    • Device and location data

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide Services: We use your information to schedule and conduct training sessions, process payments, and communicate with you about your fitness progress.

  • Customer Support: To respond to inquiries, resolve issues, and provide you with updates related to your services.

  • Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, or information about new services and special offers.

  • Website Improvement: We use website usage data to enhance the user experience and improve the functionality of our site.

  • Compliance and Legal Purposes: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: Sensitive information, like payment details, is transmitted through secure encryption protocols (SSL).

  • Access Control: Only authorized personnel have access to personal information necessary for service delivery.

  • Regular Security Audits: We regularly evaluate our security practices to ensure your data is protected.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee complete security.

4. Sharing Your Information

We may share your personal information in the following circumstances:

  • Third-Party Service Providers: We may share information with trusted service providers who assist in running our business, such as payment processors and email marketing platforms. These third parties are bound by confidentiality agreements and are not allowed to use your data for any other purpose.

  • Legal Compliance: We may disclose your information if required by law or in response to a legal request (e.g., court order or government inquiry).

  • Business Transfers: In the event of a business sale, merger, or acquisition, your personal information may be transferred to the new owner as part of the transaction.

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and gather website usage data. Cookies are small text files stored on your device that help us recognize your preferences and improve functionality.

You can choose to disable cookies in your browser settings, but please note that some website features may not work properly without them.

6. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You can review and update your personal information at any time by contacting us.

  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can opt-out by clicking the "unsubscribe" link in any email you receive from us.

  • Request Deletion of Your Data: You can request the deletion of your personal information, subject to any legal obligations or requirements we may have to retain data.

  • Data Portability: You have the right to request a copy of your personal information in a machine-readable format.

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to external sites or third-party services that are not operated by us. We are not responsible for the privacy practices of these third-party websites and encourage you to read their privacy policies.

8. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the "Effective Date" at the top of this page will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

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